Customer Service Representative
1.
0 Clinton, NJ Clinton, NJ Full-time Full-time $1,750 a month $1,750 a month 10 hours ago 10 hours ago 10 hours ago Job Description As a Customer Service Representative (CSR), you will be the primary point of contact for customers, addressing their inquiries, concerns, and providing assistance.
You'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clientele.
Roles & Responsibilities Responding to Customer Inquiries:
Field incoming calls, emails, and messages from customers regarding product information, orders, billing, and general inquiries.
Provide prompt, accurate, and courteous responses to resolve issues and address concerns.
Order Processing:
Assist customers with placing orders, modifying existing orders, and tracking shipments.
Ensure orders are processed accurately and efficiently, adhering to company policies and procedures.
Issue Resolution:
Investigate and troubleshoot customer complaints, escalating complex issues to appropriate departments when necessary.
Work to find satisfactory resolutions and follow up to ensure customer satisfaction.
Product Knowledge:
Maintain a comprehensive understanding of company products and services.
Educate customers about product features, specifications, and usage to enhance their overall experience.
Customer Relationship Management:
Build and maintain positive relationships with customers through effective communication and personalized assistance.
Anticipate customer needs and proactively offer solutions to enhance their experience and loyalty.
Documentation and Reporting:
Accurately document customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
Generate reports on customer feedback, trends, and issues to inform business decisions and improve service quality.
Cross-functional Collaboration:
Collaborate with other departments such as Sales, Marketing, and Operations to address customer needs effectively.
Provide feedback on customer preferences and market insights to support product development and marketing strategies.
Process Improvement:
Identify opportunities to streamline processes and improve efficiency in customer service operations.
Propose and implement innovative solutions to enhance the overall customer experience and drive customer satisfaction.
Adherence to Policies and Procedures:
Follow established company policies, procedures, and guidelines in all customer interactions.
Ensure compliance with regulatory requirements and maintain confidentiality of customer information.
Continuous Learning:
Stay updated on industry trends, best practices, and new technologies relevant to customer service.
Participate in training programs and professional development activities to enhance skills and knowledge.
Qualifications Excellent communication and interpersonal skills Strong problem-solving abilities Patience and empathy in dealing with customer concerns Attention to detail and accuracy in data entry and documentation Ability to multitask and prioritize tasks effectively Proficiency in using CRM software and other relevant tools Previous experience in customer service or a related field preferred High school diploma or equivalent required; additional education or certification a plus .
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Clinton, NJ Clinton, NJ Full-time Full-time $1,750 a month $1,750 a month 10 hours ago 10 hours ago 10 hours ago Job Description As a Customer Service Representative (CSR), you will be the primary point of contact for customers, addressing their inquiries, concerns, and providing assistance.
You'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clientele.
Roles & Responsibilities Responding to Customer Inquiries:
Field incoming calls, emails, and messages from customers regarding product information, orders, billing, and general inquiries.
Provide prompt, accurate, and courteous responses to resolve issues and address concerns.
Order Processing:
Assist customers with placing orders, modifying existing orders, and tracking shipments.
Ensure orders are processed accurately and efficiently, adhering to company policies and procedures.
Issue Resolution:
Investigate and troubleshoot customer complaints, escalating complex issues to appropriate departments when necessary.
Work to find satisfactory resolutions and follow up to ensure customer satisfaction.
Product Knowledge:
Maintain a comprehensive understanding of company products and services.
Educate customers about product features, specifications, and usage to enhance their overall experience.
Customer Relationship Management:
Build and maintain positive relationships with customers through effective communication and personalized assistance.
Anticipate customer needs and proactively offer solutions to enhance their experience and loyalty.
Documentation and Reporting:
Accurately document customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
Generate reports on customer feedback, trends, and issues to inform business decisions and improve service quality.
Cross-functional Collaboration:
Collaborate with other departments such as Sales, Marketing, and Operations to address customer needs effectively.
Provide feedback on customer preferences and market insights to support product development and marketing strategies.
Process Improvement:
Identify opportunities to streamline processes and improve efficiency in customer service operations.
Propose and implement innovative solutions to enhance the overall customer experience and drive customer satisfaction.
Adherence to Policies and Procedures:
Follow established company policies, procedures, and guidelines in all customer interactions.
Ensure compliance with regulatory requirements and maintain confidentiality of customer information.
Continuous Learning:
Stay updated on industry trends, best practices, and new technologies relevant to customer service.
Participate in training programs and professional development activities to enhance skills and knowledge.
Qualifications Excellent communication and interpersonal skills Strong problem-solving abilities Patience and empathy in dealing with customer concerns Attention to detail and accuracy in data entry and documentation Ability to multitask and prioritize tasks effectively Proficiency in using CRM software and other relevant tools Previous experience in customer service or a related field preferred High school diploma or equivalent required; additional education or certification a plus .
Estimated Salary: $20 to $28 per hour based on qualifications.
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